Frequently Asked Questions
Answers to commonly asked questions regarding our company and the roof repair and replacement process
Q: Does Platform Construction have insurance?
A: Most companies only carry a “general liability policy” which shifts the liability to the subcontractors doing the install. Those subcontractors may or may not have the proper insurance policies in place to protect a home-owner in case of an accident. We do not follow this trend. Platform Construction carries a $1,000,000 general liability policy which includes uninsured subcontractors & open roof policy should an accident occur.
Q: How does a deductible work?
A: A deductible is the only portion of a claim that is the homeowner’s responsibility to pay. Many homeowners ask if their deductible can be covered – Some roofing companies try to make this possible via shadowy paperwork, but this does constitute a Texas state jail felony if the replacement cost of the roof is over $1500.
Q: How long does my roof take to replace?
A: Most roofing systems only take 1-2 days to complete. However, designer class or highly complex roofs may take slightly longer. The weather can also affect how long your home will take to complete.
Q: What’s the best time of year to get my roof replaced?
A: Although roofing systems may be replaced at any time of year the optimal time is October-November due to the cooler temperatures we usually experience during these months in North Texas.
Q: Does Platform Construction use subcontractors?
A: In North Texas it is quite rare to find a company that is able to support year-round roofing crews. Platform Construction is no exception to this. However, we exclusively use United Installers LLC which is a top service provider in our industry and excels in diverse types of roofing systems.
Q: What type of warranty does Platform Construction provide?
A: 5-Year-No-Leak Guarantee and an industry first 2 year complementary maintenance plan.
Q: What happens if I get hit by a hail storm next year?
A: Should you go through another storm a new claim will need to be filed.
Q: Will filing a claim make my insurance rates go up?
No, a hail or wind storm is considered an “Act of God”, which is out of your control & you are held blameless for the loss. However, if an area sustains a high number of storms, the Texas Department of Insurance will allow your insurance company to raise the rates on an annual basis to everyone in your area, but never one person individually.